Candidates on WhatsApp, without chasing them
Call, no answer, send an email, unread, call again. An agent contacts every candidate on WhatsApp, answers their questions about the job and books the interview. Your team steps in when a person is needed.
- First reply, average 1 min 40 s
- Reply rate 81%
- Interviews this week 12
- No-shows 6% with a reminder the day before
Open conversations7
Hi Marta. I'm the recruitment assistant at Example Contact Centre, not a person. You applied for the call centre agent role, afternoon shift. Can I ask you three questions? If you don't want any more messages, reply STOP.
OK
How much does it pay?
According to the job description: €1,250 gross a month, paid in 14 instalments a year, 30 hours a week, Monday to Friday from 15:00 to 21:00.
Job descriptionCould I work the first three months remotely? I have a family matter
Someone from the team needs to answer that. They'll message you today.
Handed to a person · Lucía, recruitment
Hi Marta, I'm Lucía. The training in the first two weeks is on site; after that we can look at your situation, no problem. Shall we talk about it at the interview?
Perfect, thanks
Which slot suits you best for the interview?
Wed 16:30Thu 17:00Fri 12:30Wed 16:30
Interview booked · Wednesday 11 at 16:30 with Lucía · reminder the day before
Suggested reply for Lucía
Hi Marta, I'm Lucía. The training in the first two weeks is on site; after that we can look at your situation, no problem. Shall we talk about it at the interview?
Hi Raúl. I'm the recruitment assistant at Example Contact Centre, not a person. I'm writing about the delivery driver role in Leganés. If you don't want any more messages, reply STOP.
Hi, yes, I'm still interested
Do you have a category B driving licence and your own van?
B licence yes, no van
That's fine: the company provides the van. Which slot suits you best for the interview?
Thu 10:00Thu 12:30 Job descriptionThu 10:00
Interview booked · Thursday 12 at 10:00 with Pablo · reminder the day before
Hi Iván. I'm the recruitment assistant at Example Contact Centre, not a person. I'm writing about the warehouse operative role in Getafe. If you don't want any more messages, reply STOP.
Do you have a forklift licence?
Yes, since 2024
Thanks, Iván. Can you work rotating shifts?
Hi Jon. I'm the recruitment assistant at Example Contact Centre, not a person. I'm writing about the warehouse operative role in Getafe. If you don't want any more messages, reply STOP.
Could you move me to the Leganés process? It's closer to me
A person from the team decides that. They'll message you today.
Handed to a person · Pablo, recruitment
Hi Sofía. I'm the recruitment assistant at Example Contact Centre, not a person. You applied for the call centre agent role, afternoon shift. If you don't want any more messages, reply STOP.
Hi!
Which slot suits you best for the interview?
Tue 9:30Tue 12:30Tue 9:30
Interview booked · Tuesday 10 at 9:30 with Lucía
Hi Ana. I'm the recruitment assistant at Example Contact Centre, not a person. I'm writing about the delivery driver role in Leganés. If you don't want any more messages, reply STOP.
What are the hours?
The hours are 7:00 to 15:00, Monday to Friday.
Job descriptionHi Hugo. I'm the recruitment assistant at Example Contact Centre, not a person. I'm writing about the warehouse operative role in Getafe. If you don't want any more messages, reply STOP.
STOP
Opt-out recorded · no more messages for this process
Interviews · week of 9 November12
- Call centre agent · Madrid
- Warehouse operative · Getafe
- Delivery driver · Leganés
Handed to a person2
- Marta CanoAsks about working remotely for the first months now · Lucía
- Jon IbarraAsks to move to the Leganés process 25 min ago · Pablo
- Sofía RuizAsks whether she can bring her son to the interview 1 h ago · Lucía
The agent answers, asks and books; anything it shouldn't answer goes to a person. Open a conversation and watch the calendar fill up.Example with fictional data.
The problem
For frontline roles, candidates don't check email and don't pick up calls from numbers they don't know. They reply on WhatsApp, often outside office hours.
So a good part of a recruiter's day goes on chasing replies, and every day of waiting is a candidate who joins another company.
What's left running
- A first WhatsApp message to every candidate who fits, using templates approved by WhatsApp.
- Answers to questions about the job (hours, pay, location), based on what your team has written.
- Screening questions by chat: availability, driving licence, languages.
- The interview booked into your team's free slots, with a reminder.
- Handover to a person when a candidate asks something the agent shouldn't answer.
What it moves
Response time to candidates, interviews nobody turns up to and your team's hours on the phone. We set the number that matters with you, in writing, before we start.
Tell us how you do it today. Before we start you have in writing what we'd do, which number it will move and what it costs.
Contact meFrequently asked questions
Can you message a candidate on WhatsApp?
Yes, if they gave their number for the hiring process. Messages the company starts use templates that WhatsApp approves in advance, and the candidate can stop receiving them at any time.
Does the candidate know they're talking to an agent?
Yes, always. They're told in the first message, and they can ask to speak to a person.
What if they ask something sensitive?
The agent only answers with what your team has written. Everything else, such as individual terms or a complaint, goes to a person.